FAQ

When does my order ship?

Orders are shipped within 3 business days. You will receive a confirmation of your order shipment with tracking once fulfilled. You can also check you account in the order section for tracking.


What are my options for shipping Domestic & International?

Domestic: First Class Mail

International: First Class International Mail

Contact [email protected] for additional shipping options.


How fast will I receive my order?

Domestic: Usually 1-3 days

Canada: Usually 1-2 Weeks

Everywhere Else: Usually 1-4 Weeks


What happened to my order?

Please doublecheck your tracking info for the estimated arrival date. Rocketsauce Labs is responsible for shipping your items. Delivery is the responsibility of the carrier. Please follow up with your carrier first if there are issues before contacting us.

Do you accept returns or exchanges?

We offer replacements for defective items only within 14 days of your purchase. Beyond that timeframe, no replacements will be accepted. 

Your item must be unused, in the same condition that you received it, and in the original packaging to be eligible for replacement. The buyer is responsible for return shipping costs with tracking. Rocketsauce Labs is not liable for returned items shipped without tracking.

If you need to replace an item please email us at [email protected]